Turn every visitor encounter into a positive experience by becoming a certified tourism ambassador through Visit Baltimore.
Accredited through the Tourism Ambassador Institute® and administered at the local level, the CTA program prepares you to make every interaction with visitors a memorable one. This four-hour program will equip you to speak knowledgeably about our local and state history, our city’s neighborhoods, our attractions and other distinguishing aspects of our destination.
- Complete reading and pre-class exercises
- Active participation in four-hour classroom session
- Certification exam
- A recognized credential that is visible to your visitors and to your organization
- Build skills that you’ll have for a lifetime
- Demonstrated commitment to the hospitality industry, which may lead to career advancement.
- Opportunities to network with and learn from your peers in your city and region