Baltimore’s Tourism Ambassador Program is quickly becoming prevalent in and around Baltimore’s many attractions, museums, hotels and restaurants.
Certified Tourism Ambassadors ® (CTAs) are certified frontline professionals responsible for making sure each and every customer interaction is positive, memorable and professional. Furthermore, becoming a CTA shows a commitment to upholding the 110% customer service satisfaction experience.
The program is nationally accredited and trains frontline hospitality professionals how to ask questions to find out what interests the visitors. CTAs can recommend transportation options, restaurants, museums, parks and more.
And with hundreds of CTAs regularly coming on board, it shouldn’t be hard to find a qualified CTA close by (wherever you are) to give a knowledgeable, professional opinion on where to go, what to do, what to eat and where to stay. Baltimore CTAs can be found at many different establishments. Just look for their gold star lapel pin!