Visit Baltimore Member Update

The latest news regarding upcoming conventions, sales and marketing initiatives and campaigns, and positive travel articles about Baltimore.

Town Hall Meeting Focus is on Customer Service Excellence

Posted on February 12, 2019

More than 300 members took part in this year’s Town Hall Meeting at the Horseshoe Casino on Thursday, February 7 for a discussion on customer service excellence with Dr. Bryan Williams and a panel of local hospitality leaders. Topics covered included how to identify the difference between good service and great service, how to achieve leadership excellence and how to employ positive company culture.

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