Monday, August 22, 2016 - 1:45pm

(BALTIMORE, MD) – Visit Baltimore is happy to announce the addition of Paula Eggleston as manager of housing and Calvin Coates as the new fulfillment and call center specialist.

Paula Eggleston will manage convention housing groups and work closely with meeting planners to ensure all attendees experience optimum service. She is also responsible for coordinating all necessary mailings, materials for meetings and events, and other projects related to the department. Paula comes to Visit Baltimore with more 20 years of experience in the hotel industry, most recently working at the Hampton by Hilton as an assistant general manager.

Calvin Coates has worked with Visit Baltimore for the past year as a convention registrar, and will now serve as the fulfillment and call center specialist. Calvin is responsible for the overall efficiency and operation of the mailroom, inventory of the stock room, and all storage areas maintained by Visit Baltimore, as well as handling calls in the call center. Calvin has more than 10 years of customer service experience and he is currently working towards an associate’s degree in information systems.

Visit Baltimore is the official sales and marketing organization for Baltimore that generates economic benefits for stakeholders through the attraction of convention, group and leisure visitors. For more information, please visit


Sara Warfield
[email protected]