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Available Positions At Visit Baltimore

Editorial Director

About Visit Baltimore:
Established in 1982, as a 501(c)(6) not-for-profit corporation, Visit Baltimore is the official destination marketing organization for Baltimore. We are the marketing arm for the Baltimore Convention Center as well as for Visit Baltimore member businesses within the hospitality community. Visit Baltimore brings together the interests of the private sector, government, trade and civic associations and the Visit Baltimore members, in continuing to build the successful convention and leisure travel industry in the Baltimore area.

Mission: Visit Baltimore generates economic benefits for Baltimore City through the attraction of convention, group and leisure visitors, and works to provide a positive experience for all guests.

Values: Our day-to-day behaviors are the foundation of our workplace culture. Because of this, all our actions must come from a place of respect for ourselves, our colleagues, our customers, our community and our stakeholders. Grounded in a foundation of respect, we embrace the following values as the principal pillars of our culture:

  • Practice Mindfulness
  • Empower Collaboration
  • Exemplify Adaptability
  • Celebrate Diversity

Summary:
Visit Baltimore is seeking a savvy and enterprising journalist and editor to lead its integrated content creation and distribution efforts. The ideal candidate will be a conscientious reporter, a swift writer, a skilled editor and a constant champion for quality storytelling in the modern age. S/he will possess a curiosity for the world, a strong desire to teach and learn, and the bravery to experiment with new tools, models and technologies.

The Editorial Director will serve as the managing editor of Visit Baltimore’s published guides. S/he is responsible for directing and/or executing the writing, editing, and production of the magazines. S/he will also be responsible for ideating, setting and executing a range of editorial strategies and tactics for Visit Baltimore, including content heavy CESR campaigns (social media series), the annual report and other owned products such as talking points memos and speeches for the CEO.

The Editorial Director is comfortable in a deadline-driven newsroom setting. S/he can pivot with ease in a fast-paced environment. In addition to serving as lead creative writer, s/he will contribute meaningfully to the organization’s vision and mission by serving actively in any of these capacities: idea distiller, channel strategist, storytelling mentor, secondround editor and writing coach.

The Editorial Director maintains the organization’s writing style and ensures the stylistic consistency of Visit Baltimore’s digital and print materials; s/he will act as a primary proofreader for the organization.

This position reports directly to the Chief Marketing Officer and closely collaborates with other members of the Communications and Marketing staff, as well as with colleagues in Membership, Sales and elsewhere within the tourism community.

Essential Duties and Responsibilities:

  • Develop and implement an annual editorial strategy and tactical plan that embraces best-practice integrated marketing tactics and channels, while supporting Visit Baltimore’s current marketing campaigns and/or prioritized brand messages;
  • Direct the ongoing development of editorial dossiers for consumer and B2B publications, with the support of the Publications Manager;
  • Serve as lead creative writer for publications, speeches, select brand collateral and web features; contribute to the development of social content and communications products (press releases, media advisories) as needed;
  • Collaborate with and/or support the Director of Brand Marketing and the Communications Director in the development and execution of cross-departmental initiatives, including an upcoming brand identity revamp as well as national leisure campaigns and activations; and work collaboratively with other creative professionals including designers, printers, writers and photographers in order to produce well-executed publications.
  • Research and facilitate opportunities for the President and CEO to speak at hospitality and community events to raise awareness of the impact of tourism within Baltimore business and resident communities;
  • Develop messaging/speeches for public, community and sales presentations including the annual meeting, town hall meeting and other hospitality related events for the President and CEO, Board members and City officials; write and edit all Board, stakeholder and member correspondence on behalf of the President and CEO;
  • Develop other messages and correspondence for the President and CEO for the Baltimore Convention & Tourism Board as needed;
  • Serve as an active member of the Board’s Marketing and Communications Committee;
  • Direct the production of Visit Baltimore’s annual report, leading the editorial direction, reportage and visual content development, and working in collaboration with the organization’s Graphics & Production Manager and creative agency on overall story, look and feel;
  • Develop content to support the membership e-newsletter, and, bespoke content (such as conference welcome letters) to reach additional stakeholder groups such as audiences within the meetings and conventions space;
  • Exercise excellent judgement in developing key storylines that advance the organization’s mission, demonstrating an eye for detail as well as strong journalistic integrity with the ability to meet deadlines.
  • Any other duties as assigned by the Chief Marketing Officer.

Basic Qualifications:

  • Bachelor’s degree in journalism, communications or related field, and a minimum of five years’ experience in writer/editor roles that required daily content development from ideation to writing, editing and publishing. Newsroom experience strongly preferred. Strong understanding of local and state politics, media relations and the travel and tourism industry preferred, but not necessary;
  • Exceptional verbal and written communication skills;
  • Attention to detail with strong organizational and project management skills;
  • Ability to effectively delegate assignments, multi-task and meet deadlines;
  • Ability to solve practical problems and provide timely and effective solutions;
  • Computer proficiency with Microsoft Office Suite;
  • Ability to work independently and as part of team;
  • Positive attitude, dependability and professionalism is a must.

Interested candidates should forward their cover letter, resume and salary requirements to [email protected]. NO PHONE CALLS PLEASE. Visit Baltimore is an Equal Opportunity Employer


Express Meetings Sales Manager

About Visit Baltimore:
Established in 1982, as a 501(c)(6) not-for-profit corporation, Visit Baltimore is the official destination marketing organization for Baltimore. We are the marketing arm for the Baltimore Convention Center as well as for Visit Baltimore member businesses within the hospitality community. Visit Baltimore brings together the interests of the private sector, government, trade and civic associations and the Visit Baltimore members, in continuing to build the successful convention and leisure travel industry in the Baltimore area.

Mission: Visit Baltimore generates economic benefits for Baltimore City through the attraction of convention, group and leisure visitors, and works to provide a positive experience for all guests.

Values: Our day-to-day behaviors are the foundation of our workplace culture. Because of this, all our actions must come from a place of respect for ourselves, our colleagues, our customers, our community and our stakeholders. Grounded in a foundation of respect, we embrace the following values as the principal pillars of our culture:

  • Practice Mindfulness
  • Empower Collaboration
  • Exemplify Adaptability
  • Celebrate Diversity

We’re looking for candidates who are highly personable, always accountable and intentionally collaborative—with the proven ability to thrive in a matrixed organization that fosters a fast-paced, results-based work environment.

Summary:
As a member of the Convention Sales and Services team, the Express Meetings Sales Manager assists clients in the successful production of their meeting by working as the primary sales & services contact during the process of booking and meetings of 10-150 rooms in some territories and 10-300 rooms in additional territories. Provides assistance and quality service to meeting professionals from the sourcing and planning stages to the completion of their meeting. Works on additional assignments as directed by the Director of Sales and Services.

Essential Duties and Responsibilities:

  • Accomplishes annual room night goal and lead room night goal as set by the Vice President of Convention Sales and Services;
  • Responsible for handling "meetings " inquiries (150/300 or less guest rooms needed) by contacting the meeting planner to gather all details to send the lead to the appropriate hotel members to expedite an efficient response to the meeting planner;
  • Maintains and updates all assigned account and new account information including profiles and lead generation information in accordance with our sales guidelines utilizing our CRM tool, Simpleview;
  • Responsible for collecting all group actualized numbers to include final attendance numbers and final room block pick up reports from the individual hotels utilized by the group;
  • Attends trade shows, industry meetings, and other meetings as required both local and out of town and representing Baltimore in any community functions and networking opportunities;
  • Establishes and maintains excellent relationships with organizations in the community, our members, as well as other city stakeholders to increase Baltimore’s share in convention sales and services. Works collaboratively with all parties internally at Visit Baltimore, as well as with the community to ensure a great customer and attendee experience;
  • As part of the convention services platform, offers and provides clients with pre-convention promotional materials (pamphlets, stickers, photos, videos, and information kits) to encourage attendance at the meeting/convention. Offers and provides meeting planners with on-site material so that attendees have concise information during their stay in Baltimore;
  • Works closely with other department managers in the organization to ensure communication and coordination of efforts and makes contributions as a member of the convention sales and services team to further the goals of the entire organization;
  • Handles solicitation of all assigned sales accounts within geographic territory and new business development accounts. Completes all core sales functions including solicitation of new business, distributing sales leads and closing business for hotels and/or convention center related business. Acts as a liaison between member properties and the client;
  • Develops action plans which are target specific, thorough, and quantifiable.
  • Conducts and manages all client requested site inspections, FAM Trips and direct sales initiatives;
  • Any other duties as assigned by the Director of Sales and Services.

Basic Qualifications:

  • 3+ years’ sales experience; hotel or CVB experience strongly preferred;
  • Proven sales skills as they relate to sourcing business, qualifying customers, lead development and follow up, sales presentations and networking skills;
  • Exceptional relationship management and customer service skills;
  • Attention to detail with strong organizational and project management skills;
  • Exceptional verbal and written communications skills;
  • Ability to solve practical problems and provide timely and effective solutions;
  • Computer proficiency with Microsoft Office Suite and Simpleview CRM;
  • Ability to work independently and as part of team;
  • Flexible schedule with ability to work occasional evenings or weekends as needed;
  • Positive attitude, dependability and professionalism is a must.

Interested candidates should forward their cover letter, resume and salary requirements to [email protected]. NO PHONE CALLS PLEASE. Visit Baltimore is an Equal Opportunity Employer.


Convention Registrar

Limited Part Time Position-As Needed Basis

Convention Registrar is a limited position that supports and services conventions and business meetings held in the Baltimore Convention Center or Baltimore area hotels on an as needed basis. This position performs various job duties including registration, database operation, information concierge, show office, room monitoring, cashiering, and more. The registrars are the “front-line” team that provides outstanding customer service and professional work in an effort to maximize a convention attendee’s positive experience in the Baltimore area.

Basic Qualifications:

  • Candidate should have 1-3 years customer service experience;
  • Ability to type accurately and at an appropriate speed;
  • Must be reliable and on time;
  • Must have flexible schedule, as Registrars need to be available all days of scheduled conventions and meetings in order to be considered for available work;
  • Must be able to follow directions and work professionally and cooperatively in a team environment;
  • Must be able to manage multiple responsibilities;
  • Must be able to adapt to change as position assignments may change throughout the day as directed by the meeting planner;
  • Strong interpersonal and oral communication skills;
  • Previous cash handling experience preferred.

Interested candidates should forward their cover letter and resume to: [email protected]. Visit Baltimore is an Equal Opportunity Employer. No phone calls please.


Digital Content Intern - Fall

Description:

Visit Baltimore is looking for a qualified intern to join our marketing team this Fall. Our intern will assist the Director of Web Marketing, Content & Publications Manager and the Web Marketing Manager.

Upon completion of the internship at Visit Baltimore, each student will leave with valuable “real world” experience in a fast-paced setting, written pieces for their portfolios, and a variety of professional skills and accomplishments to add to their resumes in the areas of marketing, tourism and multimedia content development.

Responsibilities:

  • Research, write and edit monthly and weekly event roundups for publication on our website Baltimore.org
  • Contribute to the research, writing and editing of digital and print content for Visit Baltimore
  • Assist with website uploads and editing using basic HTML coding
  • Assist with basic website updates and maintenance and sourcing photos
  • Assist with preparation and set-up for off-site video and photography shoots
  • Brainstorm new ideas for digital content
  • Share feedback on new content creation

Requirements:

  • We are looking for juniors or seniors interested in a career in digital marketing, tourism, multimedia journalism or web development. 
  • We ask our intern to commit to 10-15 hours or 2-3 days per week.
  • Our intern should be able to work quickly and efficiently on a deadline and must have strong writing and editing skills.
  • Experience with Adobe Photoshop
  • Experience with HTML coding, digital video creation and MS Office Suite a plus.

To apply for this internship, please email a resume and writing sample to Deanna Martino at [email protected].


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