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Available Positions At Visit Baltimore

Director of Group Sales

About Visit Baltimore:
Established in 1982, as a 501(c)(6) not-for-profit corporation, Visit Baltimore is the official destination marketing organization for Baltimore. We are the marketing arm for the Baltimore Convention Center as well as for Visit Baltimore member businesses within the hospitality community. Visit Baltimore brings together the interests of the private sector, government, trade and civic associations and the Visit Baltimore members, in continuing to build the successful convention and leisure travel industry in the Baltimore area.

Mission: Visit Baltimore generates economic benefits for Baltimore City through the attraction of convention, group and leisure visitors, and works to provide a positive experience for all guests.

Values: Our day-to-day behaviors are the foundation of our workplace culture. Because of this, all our actions must come from a place of respect for ourselves, our colleagues, our customers, our community and our stakeholders. Grounded in a foundation of respect, we embrace the following values as the principal pillars of our culture:

  • Practice Mindfulness
  • Empower Collaboration
  • Exemplify Adaptability
  • Celebrate Diversity

Summary:
Leads the sales efforts of the citywide and national sales team while ensuring the goals and objectives established in the annual marketing plan are met. Works closely with the Vice President of Convention Sales and Services and the Director of Sales and Services to maximize return on investment in the convention sales market. Serves as a member of the Convention Sales senior management team.

Essential Duties and Responsibilities:

  • Serves as the leader and manager of the organization’s Citywide Convention and Hotel Sales team. Direct reports include Regional Directors of Sales, National Sales Managers, and Sales Coordinators;
  • With Director of Sales and Services, designs and directs citywide strategic sales plans to maximize convention sales throughout the year with a focus on periods of need. Develops a team of superlative sales professionals through strong leadership, training, support and constructive evaluation of performance. Drives city-wide convention sales through coordination of the hotel and convention center community in development of new leads and closing of key accounts. Responsible for successful operation of the city-wide convention sales team;
  • Develops, implements and monitors a systematic program of citywide sales solicitation including phone calls, special events and active, targeted participation at trade shows. Assigns and tracks leads given to the citywide sales staff. With the Vice President of Sales and Services, sets and achieves measurable room night goals for the citywide team and individuals. Assigns and adjusts sales markets as necessary to obtain maximum productivity;
  • Serves as the primary liaison to the Baltimore Convention Center in the development of an integrated system with which to secure space, coordinate sales efforts and confirm arrangements with the planners;
  • Conducts regularly held Lead Review meetings and “DOS” meetings with the area hotel sales representatives and other Visit Baltimore suppliers for the purpose of disseminating information, coordinating city-wide activities and getting feedback from the sales community;
  • Works directly with the Vice President of Convention Sales and Services to approve business, financial incentives and other documentation;
  • Oversees all established city-wide sales missions, blitzes and FAMS organized for the purpose of promoting citywide convention business. Evaluates effectiveness with the team and make changes/improvements as warranted;
  • Oversees and maintains a high level of involvement in the day-to-day citywide sales process including direct involvement in the most challenging accounts and daily coaching of sales managers;
  • Meets and exceeds a personal room night goal as assigned;
  • Meets all clients while they are in Baltimore for site inspections and meetings, and coordinates similar meetings for the Vice President of Convention Sales and Services and President and CEO while feasible;
  • Conducts performance reviews with all direct reports annually. Conducts informal reviews with each manager quarterly;
  • Assists Vice President of Convention Sales and Services in formulating policy, setting goals and objectives and quantifying the results of citywide sales activities and programs;
  • Establishes and maintains excellent relationships with organizations in the community who are partners in increasing Baltimore’s share in citywide convention sales market;
  • With the Vice President of Sales and Services develops and executes an ongoing training program;
  • Establishes and monitors sales procedures for efficiency and to provide high quality of service;
  • Provides direction, supervision and management support to the Citywide Convention Sales personnel;
  • With the Vice President of Sales and Services, establishes goals and objectives for the department that are measurable and specific. Responsible for the attainment of those goals;
  • Works closely with other managers in the organization to ensure open communication and coordination of programs and efforts;
  • Works closely with the Vice President of Convention Sales and Services and Director of Sales and Services to develop the marketing plans, goals and division budget;
  • Responsible for identifying and creating strategies for the cultivation of new markets in the convention sales markets;
  • Provides leadership in areas of expertise;
  • Assists Vice President of Convention Sales and Services with management of industry partnerships and relationships;
  • Complies with Company policies and procedures and enforces those policies and procedures with members of the sales department; and;
  • Any other duties as assigned by the Vice President of Convention Sales and Services.

Basic Qualifications:

  • Bachelor’s degree in sales, marketing or related field with 8+ years’ experience in the hospitality industry with emphasis on convention sales and services. Hotel or CVB experience strongly preferred;
  • Experience with the formal bid process, proven sales skills as they relate to sourcing new business, qualifying customers, lead development and follow-up, sales presentations and networking skills;
  • Familiarity with the meetings industry and experience using assessments, rate negotiations, rebates and other negotiation tools;
  • Team player with proven leadership abilities in building and managing a positive and effective sales team, including remote sales staff;
  • Superior customer service skills with the ability to communicate effectively at all levels;
  • Strong organization and presentation skills;
  • Must be highly motivated and detail oriented;
  • Computer proficiency with Microsoft Office Suite;
  • Willingness to work irregular hours and travel out of town to trade shows and meetings required.

Interested candidates should forward their cover letter, resume and salary requirements to [email protected]. NO PHONE CALLS PLEASE. Visit Baltimore is an Equal Opportunity Employer.


Director of Government and Community Affairs/Executive Director Visit Baltimore Foundation

About Visit Baltimore:
Established in 1982, as a 501(c)(6) not-for-profit corporation, Visit Baltimore is the official destination marketing organization for Baltimore. We are the marketing arm for the Baltimore Convention Center as well as for Visit Baltimore member businesses within the hospitality community. Visit Baltimore brings together the interests of the private sector, government, trade and civic associations and the Visit Baltimore members, in continuing to build the successful convention and leisure travel industry in the Baltimore area.

Mission: Visit Baltimore generates economic benefits for Baltimore City through the attraction of convention, group and leisure visitors, and works to provide a positive experience for all guests.

Values: Our day-to-day behaviors are the foundation of our workplace culture. Because of this, all our actions must come from a place of respect for ourselves, our colleagues, our customers, our community and our stakeholders. Grounded in a foundation of respect, we embrace the following values as the principal pillars of our culture:

  • Practice Mindfulness
  • Empower Collaboration
  • Exemplify Adaptability
  • Celebrate Diversity

Summary:
Responsible for public policy and external affairs inclusive of community relations. As an extension of Visit Baltimore’s community engagement strategy, serves as the Executive Director of the Visit Baltimore Foundation and is charged with providing direction and leadership toward the achievement of the Foundation’s philosophy, mission and annual goals and objectives.

Essential Duties and Responsibilities:
Director, Government and Community Affairs

  • Develop and implement an annual public affairs plan that incorporates goals and objectives that support and advance the strategic plan for Visit Baltimore, including strategies and programs for advocacy (legislative, city government and community/business stakeholder outreach) and community engagement;
  • Serve as the staff liaison and point of contact at Visit Baltimore for the Mayor’s staff, City Council, Baltimore legislators, Governor’s office and business community; and maintain and develop relationships with appropriate government, business and hospitality leaders as well as industry partners to support the organization’s advocacy strategy;
  • Source approvals for formal communications from, as well as manage special event requests and associated briefing protocols with, the Mayor’s Office and Governor’s Office on behalf of Visit Baltimore and/or customers and clients;
  • Draft tourism-related legislation, prepare written/oral testimony in support of tourism-related legislation and monitor legislative items that impact Visit Baltimore, the tourism industry and our membership community for appropriate response at the City and State level, calling on grassroots systems as applicable and working with Visit Baltimore colleagues to engage and communicate items of interest with members and the hospitality community at large;
  • Serve as the staff contact for any legislative or advocacy contracts or professional services, including any lobbyist services;
  • Research and facilitate opportunities for the President and CEO to speak at hospitality and community events to raise awareness of the impact of tourism within Baltimore business and resident communities, supporting Communications in identifying the most relevant messaging for said presentations based on the audience(s) in question;
  • Serve as a staff liaison for Board’s Advocacy & Engagement committee;
  • Develop content to highlight Public Affairs and Community Engagement achievements and opportunities, as well as creating bespoke communications for elected officials in keeping with advocacy plans and working with Marketing and Communications to publish such content on appropriate channels;
  • Organize tourism-related events and activities that drive home the impact of tourism with key stakeholder groups including but not limited to a Baltimore City’s participation in National Tourism Week and Baltimore’s participation in Tourism Day in Annapolis;
  • Provide legislative support for the operations of the Baltimore Tourism Improvement District;
  • Develop and manage the Public Affairs budget and staff;
  • Any other duties as assigned by the President & CEO.

Special Duties - Executive Director, Visit Baltimore Foundation

  • Set and manage the Foundation budget, working with Finance and accountants to comply with all state and federal reporting and charity requirements;
  • Manage the Foundation Board to fulfill its governance function by: working with the Board Chair and Vice Chair (a Director also serving as the President & CEO of Visit Baltimore, Inc.) to plan quarterly Board meetings; nominate and train new Board and non-Board committee members; and, provide frequent updates on programming, development and governance issues;
  • Serve as a public advocate for the Foundation locally and in the industry, this includes serving as the principal spokesperson for the Foundation and collaborating with others in the community to enhance the Foundation's visibility and operations, including educational, civic, non-profit and other partner institutions in the tourism industry;
  • Develop and support Foundation Board and staff in the achievement of a comprehensive, broad-based fundraising plan that draws from a variety of sources including grants, sponsorships, individual contributions and special fundraising events;
  • Develop and support Board and staff in the achievement of programs that fulfill the Foundation’s mission and maximize intersections with Visit Baltimore Community Engagement goals;
  • Guide and approve all aspects of the Foundation’s communications, ensuring the Foundation and its mission and programs are consistently presented in a strong, positive image to all relevant stakeholders.

Basic Qualifications:

  • Bachelor’s degree in political science, nonprofit management or related field, and a minimum of five years’ experience of legislative affairs work at the city, state or federal level and/or community advocacy with a strong understanding of local and state politics. Foundation best practices and hospitality experience a plus.
  • Exceptional verbal and written communication skills;
  • Ability to present information effectively and develop successful working relationships with staff, board members, members, city and state officials and the community;
  • Attention to detail with strong organizational and project management skills;
  • Ability to solve practical problems and provide timely and effective solutions;
  • Computer proficiency with Microsoft Office Suite;
  • Ability to work independently and as part of team;
  • Positive attitude, dependability and professionalism is a must.

Interested candidates should forward their cover letter, resume and salary requirements to [email protected]. NO PHONE CALLS PLEASE. Visit Baltimore is an Equal Opportunity Employer.


Digital Content Intern - Fall

Description:

Visit Baltimore is looking for a qualified intern to join our marketing team this Fall. Our intern will assist the Director of Web Marketing, Content & Publications Manager and the Web Marketing Manager.

Upon completion of the internship at Visit Baltimore, each student will leave with valuable “real world” experience in a fast-paced setting, written pieces for their portfolios, and a variety of professional skills and accomplishments to add to their resumes in the areas of marketing, tourism and multimedia content development.

Responsibilities:

  • Research, write and edit monthly and weekly event roundups for publication on our website Baltimore.org
  • Contribute to the research, writing and editing of digital and print content for Visit Baltimore
  • Assist with website uploads and editing using basic HTML coding
  • Assist with basic website updates and maintenance and sourcing photos
  • Assist with preparation and set-up for off-site video and photography shoots
  • Brainstorm new ideas for digital content
  • Share feedback on new content creation

Requirements:

  • We are looking for juniors or seniors interested in a career in digital marketing, tourism, multimedia journalism or web development. 
  • We ask our intern to commit to 10-15 hours or 2-3 days per week.
  • Our intern should be able to work quickly and efficiently on a deadline and must have strong writing and editing skills.
  • Experience with Adobe Photoshop
  • Experience with HTML coding, digital video creation and MS Office Suite a plus.

To apply for this internship, please email a resume and writing sample to Deanna Martino at [email protected].


Public Relations Intern –
Fall 2019 to Spring 2020

Description:

Visit Baltimore is seeking a highly motivated college student to join our communications team as a public relations intern starting in the fall 2019 semester. Visit Baltimore’s PR internship program will introduce students to the art of public relations and communications, with a special focus on the tourism and hospitality industry.

Upon completion of the internship at Visit Baltimore, students will leave with valuable real-world experience in a fast-paced setting, as well as content for their portfolios and a variety of professional skills to add to a resume.

Responsibilities:

  • Assist PR Manager with coordination of media opportunities and media monitoring
  • Support PR Coordinator with creation and delivery of media welcome bags
  • Maintain and make monthly updates to the media clips log and keep information current in CRM database
  • Assist with writing, proofreading and distributing press materials
  • Complete special research projects as assigned by PR Manager
  • Join the Communications team for brainstorming sessions and special events

Requirements:

  • We are seeking college juniors or seniors interested in a career in communications, public relations, marketing, or tourism.
  • We ask interns to commit to 10-15 hours or 2-3 days per week.
  • Intern should be able to work quickly and efficiently on deadline and must have strong writing and editing skills.
  • Intern should have working knowledge of the AP Stylebook.

To apply for this internship, please email a resume and writing sample to Jessie Walker at [email protected].


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