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Available Positions At Visit Baltimore

Community Engagement Manager

Summary:

Responsible for assisting the VP of Marketing and Associate VP of Public Affairs in community engagement activities to include outreach, programs, events and meetings; and providing operations support and advocacy efforts for the Visit Baltimore Education and Training Foundation.

Essential Duties and Responsibilities:

Community Affairs

  • Assist with the facilitation and implementation of programs, events and new initiatives related to community inclusion and tourism awareness;
  • Attend strategic community and neighborhood association meetings and events to hear community concerns, provide information about community engagement and advocate for participation; and, reporting back out from those meetings to inform relevant programs and communications;
  • Create and maintain databases of targeted neighborhood associations, non-profit and private organizations (including identification by council district) for Visit Baltimore communications and engagement;
  • Create mechanisms for internal and external evaluation of engagement activities;
  • Provide information to the Communications team to assist in publicizing community affairs efforts and programming;
  • Respond to requests for amenities and/or (in-kind) donations from members, community and partner organizations, including tracing requests and fulfillments

Development and Foundation

  • Assist with promotion and administrative management of the Foundation’s scholarship & grant making programs;
  • Support AVP of Public Affairs in outreach to/communications with educational, civic, non-profit and other partner institutions to enhance the Foundation’s visibility and operations;
  • Assist with maintenance of the fundraising plan, including donor communications and special fundraising event coordination.
  • Assist AVP of Public Affairs in Foundation administrative duties and database management as needed;
  • Attend and support Foundation Board of Director meetings.

General

  • Assist with organization and implementation of tourism-related events and activities including but not limited to National Tourism Week, Tourism Day in Annapolis, and, one-off events for key civic/legislative stakeholders;
  • Assist with information gathering and local distribution of Visit Baltimore’s publications to external stakeholders, including the Annual Report;
  • Comply with company policies and procedures; and
  • Any other duties assigned by the VP of Marketing and Associate VP of Public Affairs

Basic Qualifications:

  • Bachelor’s degree and 3+ years’ experience in community outreach, marketing, event management or related field; or equivalent combination of education and experience;
  • Must be comfortable speaking in public to a variety of audiences;
  • Exceptional relationship management, verbal and written communication skills;
  • Strong logistical, planning and organization skills;
  • Familiarity with various neighborhoods in Baltimore City strongly preferred;
  • Computer proficiency with Microsoft Office Suite and Content Management Systems (CMS) required, Experience working with Blackbaud or other nonprofit fundraising software preferred;
  • Positive attitude, dependability and professionalism are a must.
  • Must have a flexible work schedule with ability to work evenings and weekends as needed.

Interested candidates should forward their cover letter and resume to: resumes@baltimore.org. Visit Baltimore is an Equal Opportunity Employer. No phone calls please.

 


 

Convention Registrar

Limited Part Time Position-As Needed Basis

Convention Registrar is a limited position that supports and services conventions and business meetings held in the Baltimore Convention Center or Baltimore area hotels on an as needed basis. This position performs various job duties including registration, database operation, information concierge, show office, room monitoring, cashiering, and more. The registrars are the “front-line” team that provides outstanding customer service and professional work in an effort to maximize a convention attendee’s positive experience in the Baltimore area.

Basic Qualifications:

  • Candidate should have 1-3 years customer service experience;
  • Ability to type accurately and at an appropriate speed;
  • Must be reliable and on time;
  • Must have flexible schedule, as Registrars need to be available all days of scheduled conventions and meetings in order to be considered for available work;
  • Must be able to follow directions and work professionally and cooperatively in a team environment;
  • Must be able to manage multiple responsibilities;
  • Must be able to adapt to change as position assignments may change throughout the day as directed by the meeting planner;
  • Strong interpersonal and oral communication skills;
  • Previous cash handling experience preferred.

Interested candidates should forward their cover letter and resume to: resumes@baltimore.org. Visit Baltimore is an Equal Opportunity Employer. No phone calls please.

 


 

Visitor Center Coordinator

Summary:

his position will assist the Manager of Visitor Center Operations in coordinating events at the Visitor Center, including scheduling and managing the on-site event. This individual will also be able to open and close the Visitor Center in accordance with established Visitor Center policies and procedures, assist in the supervision of Visitor Center operations and manage the training of Visitor Center volunteers. The individual may also assist in the scheduling and preparation of Certified Tourism Ambassador (CTA) classes.

Essential Duties and Responsibilities:

  • Assist the Manager of Visitor Center Operations with planning and scheduling rental events and other events in the Visitor Center, including answering submission forms and other event requests, facilitating client site visits, preparing contracts (for management signature), and functioning as the on-site manager for such events;
  • Coordinate with Baltimore City agencies and Police Department concerning event and permits;
  • Enter all event information in the CRM (Simpleview) database;
  • Be familiar with theater and other building system related to events;
  • Open and close the Visitor Center according to established policies and procedures;
  • Manage, create and coordinate Visitor Center volunteer training programs;
  • Assist in the supervision of Visitor Center operations when necessary;
  • Assist with the preparation of CTA classes including printing and mailing of pre-class materials, setting up classrooms, and following up with students prior to and after classes;
  • Coordinate with other Visit Baltimore departments as necessary.

Other

  • Comply with company policies and procedures and ensure that they are followed by staff and volunteers;
  • Any other duties as assigned by the Manager of Visitor Center Operations.

Basic Qualifications:

  • High school diploma or equivalent and 2+ years’ experience in a supervisory role with particular emphasis in customer service; or equivalent combination of education and experience;
  • Exceptional customer service skills with ability to effectively present information and respond to questions from staff, vendors, tourists and the general public;
  • Exceptional relationship management, verbal and written communication skills;
  • Strong planning and organization skills;
  • Computer proficiency with Microsoft Office Suite;
  • Positive attitude, dependability and professionalism are a must.
  • Must have a flexible work schedule with ability to work evenings and weekends as needed.

Interested candidates should forward their cover letter and resume to: resumes@baltimore.org. Visit Baltimore is an Equal Opportunity Employer. No phone calls please.

 


 

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