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Available Positions At Visit Baltimore

Convention Registrar

Limited Part Time Position-As Needed Basis

Convention Registrar is a limited position that supports and services conventions and business meetings held in the Baltimore Convention Center or Baltimore area hotels on an as needed basis. This position performs various job duties including registration, database operation, information concierge, show office, room monitoring, cashiering, and more. The registrars are the “front-line” team that provides outstanding customer service and professional work in an effort to maximize a convention attendee’s positive experience in the Baltimore area.

Basic Qualifications:

  • Candidate should have 1-3 years customer service experience;
  • Ability to type accurately and at an appropriate speed;
  • Must be reliable and on time;
  • Must have flexible schedule, as Registrars need to be available all days of scheduled conventions and meetings in order to be considered for available work;
  • Must be able to follow directions and work professionally and cooperatively in a team environment;
  • Must be able to manage multiple responsibilities;
  • Must be able to adapt to change as position assignments may change throughout the day as directed by the meeting planner;
  • Strong interpersonal and oral communication skills;
  • Previous cash handling experience preferred.

Interested candidates should forward their cover letter and resume to: [email protected]. Visit Baltimore is an Equal Opportunity Employer. No phone calls please.

 


Public Affairs Manager

Summary:

Responsible for assisting the Associate VP of Public Affairs in public affairs and in managing development, programs and operations support for the Visit Baltimore Education and Training Foundation. Activities to include outreach, programs, events and meetings; and support and advocacy efforts.

Essential Duties and Responsibilities:

Public Affairs

  • Support AVP of Public Affairs in executing Visit Baltimore’s advocacy, outreach and legislative strategy including written and verbal communications, presentations, and bill testimony, etc. with City Council, Mayor’s Office and the Maryland General Assembly in Annapolis;
  • In collaboration with VP of Finance and Administration and COO; support AVP of Public Affairs in drafting and presenting Visit Baltimore’s Outcome Budgeting applications and reporting with the City of Baltimore.

Development and Foundation

  • Assist with promotion and administrative management of the Foundation’s scholarship and grant making programs;
  • Devise mechanisms for evaluating the Foundation’s impact so as to make recommendations for future programming;
  • Support AVP of Public Affairs in outreach to/communications with the Board, as well as with educational, civic, non-profit and other partner institutions to enhance the Foundation’s visibility and operations;
  • Development and maintenance of the fundraising plan including donor communications and special fundraising event coordination;
  • Lead Foundation administrative duties and database management;
  • With AVP of Public Affairs, serve as a liaison for the Foundation with internal Visit Baltimore departments to identify opportunities for collaboration, including but not limited to Membership, Community Affairs and Marketing;
  • Attend and support Foundation Board of Director meetings.

Community Affairs

  • Maintain databases of targeted neighborhood associations, non-profit and private organizations, including identification by council district for Visit Baltimore communications and engagement;
  • Provide information to the Communications team to assist in publicizing efforts and programming;
  • Respond to requests for amenities and/or (in-kind) donations from community and partner organizations, including tracing requests and fulfillments.

General

  • With direction from the AVP of Public Affairs, organize tourism-related events and activities including but not limited to National Tourism Week, Tourism Day in Annapolis and one-off events for key civic/legislative stakeholders;
  • Assist with information gathering and local distribution of Visit Baltimore’s publications to external stakeholders, to include Visit Baltimore’s Annual Report;
  • Comply with company policies and procedures; and
  • Any other duties assigned by the Associate VP of Public Affairs.

Basic Qualifications:

  • Bachelor’s degree and 3+ years’ experience in communications, development/nonprofit management, public policy or related field; or equivalent combination of education and experience;
  • Exceptional relationship management, verbal and written communication skills;
  • Strong logistical, planning and organization skills;
  • Computer proficiency with Microsoft Office Suite and Content Management Systems (CMS) required, Experience working with Blackbaud or other nonprofit fundraising software preferred;
  • Positive attitude, dependability and professionalism are a must;
  • Flexible work schedule with ability to work occasional evening and/or weekend events as needed.

Interested candidates should forward their cover letter and resume to: [email protected]. Visit Baltimore is an Equal Opportunity Employer. No phone calls please.

 


 

Sales Administrative Assistant

Summary:

Assists with the day-to-day operations and activities of the Convention Sales department. Reports to and provides administrative support to the Director of Sales and Services and several Sales Directors/Managers.

Essential Duties and Responsibilities:

  • Provides administrative support for all sales related activities including tradeshows, bid books, presentations, site inspections, onsite meeting preparation and travel arrangements;
  • Delivers excellent customer service and acts as a troubleshooter for all customer service problems that are experienced at the administrative level;
  • Enters leads into Simpleview (CRM) and forwards to hotels; runs reports and queries within Simpleview;
  • Assists in the compilation of reports, memorandum or other documents as requested;
  • Assists with completion and submittal of expense reports and invoice processing;
  • Acts as lead contact for inquiries coming into the office;
  • Handles routine client requests and bulk literature requests;
  • Arranges and distributes appropriate client amenities as requested by the Sales Directors/Managers;
  • Assists with Receptionist coverage on a rotating basis; Other duties as assigned by the Director of Sales & Services and Sales Directors/Managers.

Basic Qualifications:

  • Minimum high school diploma or equivalency and 2-3 years’ experience in a professional office environment which includes heavy typing/database maintenance work, excellent phone/customer service contact, light bookkeeping, professional correspondence and other clerical duties;
  • Must be able to work independently in a fast-paced environment with the ability to receive instructions, prioritize and follow through on multiple assignments;
  • Proficient in Microsoft Office products to include Word, Excel, PowerPoint and Outlook.
  • Excellent organization skills with ability to create logical and effective filing and tracking systems;
  • Dependability and professionalism is a must.

Interested candidates should forward their cover letter and resume to: [email protected]. Visit Baltimore is an Equal Opportunity Employer. No phone calls please.

 


 

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