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Available Positions At Visit Baltimore


Sales Administrative Assistant to Convention Services

Assists with all day-to-day operations and activities of the Convention Services department. Reports to and provides administrative support to the Director of National Sales and Services and several Convention Services Managers. Assists with all aspects of project management. Responsible for updating and maintaining accurate information in various departmental databases. Receives and responds to telephone and walk-in inquiries for convention services related materials. Assists with preparation for site inspections, promotional trips, onsite meetings, and other customer events. Handles routine client requests and bulk literature requests. Arranges for appropriate client amenities as requested by the Convention Services Managers, and maintains supply of convention services packets, forms and brochures for distribution as needed. Assists with creating marketing materials and fulfilling client requests for graphics and other supplies. Prepares invoice requests and submits to clients with appropriate written correspondence as necessary. Other duties as assigned by the Director of National Sales and Services and Convention Services Managers.

Basic Qualifications:

  • Minimum high school diploma or equivalency and 1-3 years experience in a professional office environment to include typing/database maintenance work, heavy phone/customer service contact, professional correspondence and light bookkeeping;
  • Must be able to work independently in a fast-paced office environment with the ability to receive instructions, prioritize and follow through on multiple assignments;
  • Proficient in Microsoft Office products to include Microsoft Word, Excel, PowerPoint and Outlook,
  • Superior customer service skills;
  • Strong organizational skills; ability to create logical and effective filing and tracking systems; excellent phone etiquette skills;
  • Dependability, initiative and professionalism are a must.

Interested candidates should forward their cover letter, resume and salary requirements to resumes@baltimore.org. NO PHONE CALLS PLEASE. Visit Baltimore is an Equal Opportunity Employer.

 


 

Regional Director of Sales-Northeast

As a key member of the citywide Sales team, the Regional Director of Sales-North East has primary responsibility for booking citywide conventions for the City of Baltimore. The Director will work both individually to identify new business opportunities as well as collaboratively with existing customer accounts to grow future year and multiyear opportunities. The incumbent is responsible and accountable for meeting and/or exceeding sales goals, and facilitating sales initiatives as defined in the annual sales and marketing plan. Foster and maintain relationships with counterpart sales staff of all member hotel properties and the Baltimore Convention Center, and keep updated on city information, which may enhance and educate potential client’s decision to book their business in Baltimore. Direct all regional sales activity focused on assigned market within designated region; focus sales efforts on generating new citywide business opportunities for Baltimore and manage all aspects of the sales process including closing business. Guide and assist Regional Sales Managers in the region in the same core areas of responsibility. Act as primary point of contact for relevant market segment sales activities including tradeshows and direct sales initiatives. May lead and review the work of less experienced staff by providing mentoring, technical guidance and/or training in daily activities. Home based office with 30%-60% travel.

Essential Duties and Responsibilities:

  • Handle solicitation of all citywide convention groups encompassing multi-hotel properties simultaneously and space within the Baltimore Convention Center and the City of Baltimore. Responsible for pricing and negotiating Convention Center on customer’s behalf.
  • Responsible for closing business, meeting or exceeding room night quota and lead quota.
  • Conduct (25) outside sales calls within assigned region and coordinate 6-12 citywide site visits annually on behalf of customers. Visit 4-6 annual meetings for prospective customers. Related travel 30%-60%.
  • Must be familiar with the hotel and convention center industry and be experienced with using assessments, rate negotiations, special deals, rebates, and other negotiating tools.
  • Deal primarily with soliciting new business, sending leads and booking space in hotels and the Baltimore Convention Center. Must have experience with the formal bid process and be able to make presentations to Meeting Planners, Board of Directors, and /or agencies.
  • Responsible for attending industry trade shows, both local and out of town, and representing Baltimore in any community functions and networking opportunities pertaining to convention marketing/sales or Visit Baltimore membership programs.
  • Maintain a working knowledge of the hospitality industry within the city of Baltimore. Maintain accurate account information in computer system and in client files.
  • Distribute leads to member hotel properties and the Baltimore Convention Center, and act as a liaison between member properties and the client.
  • Coordinate/host site inspections, FAM tours, and/or special requests for all clients.
  • Follow-up on all correspondence between hotels, convention center, attractions and clients.
  • Contribute to the marketing plan and budgeting process as it relates to convention sales.
  • Develop action plans which are target specific, thorough, and quantifiable.
  • Identify and qualify business for the city that meet booking criteria.
  • Make a contribution as a member of the sales team to further the goals of the entire department.
  • Comply with Company policies and procedures and ensure that the policies and procedures are followed by members of the sales team; enforce those policies and procedures with members of the Convention Sales & Services department.
  • Coordinate and execute the Visit Baltimore Corporate Meetings Task Force, reporting monthly to the Vice President of Convention Sales and Services and Director of Sales.
  • Provide leadership in areas of expertise.
  • Any other duties as assigned by Director of Sales.

Basic Qualifications:

  • Bachelor’s degree in Sales, Marketing or related field and 5-7 years experience in the hospitality industry with specific background in tradeshow market place, or equivalent combination of education and experience. Hotel or CVB experience preferred;
  • Experience with the formal bid process, proven sales skills as they relate to sourcing new business, qualifying customers, lead development and follow-up, sales presentations and networking skills;
  • Must have superior customer service skills with the ability to communicate at all levels;
  • Must be highly motivated, detail oriented and capable of handling multiple tasks at any one time as well as a proven track record of working independently;
  • Proficient in Microsoft Office products;
  • Strong organizational and presentation skills;
  • Candidate must have a valid driver’s license.

Interested candidates should forward their cover letter, resume and salary requirements to resumes@baltimore.org. NO PHONE CALLS PLEASE. Visit Baltimore is an Equal Opportunity Employer.

 


 

Volunteer Opportunities at the Baltimore Visitor Center

Visit Baltimore is seeking volunteers for the Baltimore Visitor Center located at the beautiful Inner Harbor! Volunteers promote Visit Baltimore members and the city of Baltimore to leisure travelers, conventioneers and groups, as well as area residents. Volunteers are the front-line ambassadors, and are often the first person that a visitor meets when coming to Baltimore. Volunteers promote the sale of tickets to area attractions, and work with paid staff to complete the sale. Volunteers use printed and computer and internet information in their role at the Visitor Center.

Perks, Benefits and Recognition:

  • Have fun meeting other people from around the U.S. and the world!
  • Build friendships with other volunteers
  • Free parking is available at a designated location. Visit Baltimore reimburses for MTA transportation.
  • Visit Baltimore recognizes volunteers at an event on an annual basis
  • Volunteers are eligible for service rewards based upon performance and participation

Program Requirements:

  • This position is open to all individuals who wish to assist in promoting Baltimore as a tourist destination. Volunteers who speak foreign languages would also be helpful.
  • Volunteers are asked to commit to work at least 1 four-hour shift per week in the Visitor’s Center during peak season from April through September, or work at least 100 hours during the calendar year. Shifts typically begin at 8:45am, 10:45am and 1:45pm.
  • Our greatest need is on weekends!!

If interested, please contact 410-659-7319 to receive an application.

 

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