Meet Our Customer Experience Team
When you choose to hold your event in Baltimore, our team becomes your team. No matter the size of your group, we deliver thoughtful planning, customized marketing support and outstanding customer service to ensure your conference is a success. From your initial confirmation to your closing session, Visit Baltimore’s Customer Experience staff is dedicated to ensuring your success and the success of your Baltimore meeting. Learn more about how our team exceeds expectations throughout the entire planning process.
Our Services
Site Selection
Our team can help with itinerary planning, making appointments and accompanying you during your site visits. Let us know when you’d like to come for a visit and we’ll put together a customized tour to meet your needs.
Housing Assistance
To ensure that planning is as hassle-free as possible, we provide a one-stop shop for all of your housing needs. Visit Baltimore has its own housing bureau, Key Bookings, that assists with booking reservations, yield management, coordinating visitor amenities and reporting reservation data. Contact our housing team to learn more about what we can do for you.
Tammy Davison, CTA
Director of Housing & Call Center Operations
410-659-7099
[email protected]
Marketing and promotional support
Our talented marketing team can help you craft a vision for your event and bring that idea to life. From creating web pages and outlining email marketing campaigns to providing photography and website content, we can help you explain why Baltimore is a place your audience will be excited to visit. Ask our sales team for more information about our customized marketing solutions.
Contact Our Team
Customer Experience
Olivia Puglisi
Director of Customer Experience
410-659-7303
[email protected]
Olivia Puglisi is a recognized expert in delivering outstanding convention services to meeting planners and visiting guests. She will be an extension of your team during every step of your planning process and is dedicated to the success of your convention. She also loves to shop, so if you’re looking for beautiful, locally made goods, Olivia can help you find just the thing, from beauty products and backpacks to artwork and kombucha.
Camille Spilker
Associate Director of Customer Experience
410-659-7317
[email protected]
Camille Spilker is your resident expert for creating a memorable experience for your guests. Looking for a one-of-a-kind space to host a reception? Want to know more about how you can incorporate Baltimore’s charm into your event? She can help you find the partner in our network with the right fit for your group. When she is not at work, Camille loves a place to chill—whether that’s a food hall, brewery or even a (Shhh!) speakeasy!
Jana Brooks, CVP, LEED® Green Associate™
Customer Experience Manager
410-659-7061
[email protected]
Jana Brooks is an accomplished event, sustainability and venue management professional who loves focusing on all aspects of delivering a stellar guest experience. As a native Baltimorean, she enjoys introducing visitors to the unique and vibrant nature of this beautiful city. Jana is a self-proclaimed “connector” of people to their desired products and services, so she will always make sure you get what you need.
Events & Tradeshows
Lindsay Ruocco
Director of Events & Tradeshows
443-690-8950
[email protected]
Lindsay Ruocco specializes in promoting Baltimore by planning events with visiting meeting planners and also while on the road. She is a certified tourism ambassador who has supported events held in Baltimore such as IAEE Expo! Expo! and ConferenceDirect’s Annual Partner Meeting. She loves Baltimore for its history, its eclectic neighborhoods and awesome culinary scene.
Chelsea Bailey
Events Manager
410-659-8387
[email protected]
Chelsea Bailey has more than a decade of experience in the events industry bringing a wealth of expertise and creativity to every project. Whether it’s hosting a crab feast or promoting a local business, she infuses each event with a strong level of professionalism, a unique flair and commitment to Charm City. Chelsea has a deep love for the city of Baltimore and its vibrant communities, plus its culinary expertise, charming neighborhoods, and her favorite birds, the Orioles and the Ravens.