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Meet Our Customer Experience Team

When you choose to hold your event in Baltimore, our team becomes your team. No matter the size of your group, we deliver thoughtful planning, customized marketing support and outstanding customer service to ensure your conference is a success. From your initial confirmation to your closing session, Visit Baltimore’s Customer Experience staff is dedicated to ensuring your success and the success of your Baltimore meeting. Learn more about how our team exceeds expectations throughout the entire planning process.

Our Services

Site Selection

Our team can help with itinerary planning, making appointments and accompanying you during your site visits. Let us know when you’d like to come for a visit and we’ll put together a customized tour to meet your needs.


Housing Assistance

To ensure that planning is as hassle-free as possible, we provide a one-stop shop for all of your housing needs. Visit Baltimore has its own housing bureau, Key Bookings, that assists with booking reservations, yield management, coordinating visitor amenities and reporting reservation data. Contact our housing team to learn more about what we can do for you.

Tammy Davison, CTA
Director of Housing & Call Center Operations
[email protected]


Marketing and promotional support

Our talented marketing team can help you craft a vision for your event and bring that idea to life. From creating web pages and outlining email marketing campaigns to providing photography and website content, we can help you explain why Baltimore is a place your audience will be excited to visit. Ask our sales team for more information about our customized marketing solutions.

Contact Our Team

Olivia Puglisi 

Director of Customer Experience
[email protected]


Olivia Puglisi is a recognized expert in delivering outstanding convention services to meeting planners and visiting guests. As a certified tourism ambassador, she will be an extension of your team during every step of your planning process and is dedicated to the success of your convention. She also loves to shop, so if you’re looking for beautiful, locally made goods, Olivia can help you find just the thing, from beauty products and backpacks to artwork and kombucha.  

Lindsay Ruocco 

Director of Events & Tradeshows
[email protected]


Lindsay Ruocco specializes in promoting Baltimore by planning events with visiting meeting planners and also while on the road. She is a certified tourism ambassador who has supported events held in Baltimore such as IAEE Expo! Expo! and ConferenceDirect’s Annual Partner Meeting. She loves Baltimore for its history, its eclectic neighborhoods and awesome culinary scene. 

Camille Spilker 

Sr. Manager, Customer Experience
[email protected]


Camille Spilker is a certified tourism ambassador and your resident expert for creating a memorable experience for your guests. Are you looking for a one-of-a-kind venue to host your offsite event? She can help you find the member in our network with the right fit for your group. When she’s not at work, she enjoys the city’s pet-friendly green spaces and family-friendly activities.  

Morgan Simonet

Sr. Manager, Customer Experience
[email protected]


Morgan Simonet is a hospitality enthusiast. Serving in the travel and tourism industry for over 15 years, she has valued the opportunity to help clients create lasting experiences for their visitors, focusing on the hidden gems that make Baltimore known as Charm City. As a resident of Baltimore for over a decade, she enjoys walks in Patterson Park, community festivals, live music and at least a few Orioles games each season!

A Reputation for Outstanding Service

Visit Baltimore Merch

Show off your Baltimore pride in style with t-shirts, hats and hoodies featuring the Visit Baltimore logo. Plus get your hands on our one-of-a-kind posters.